We want you to be satisfied with our services. However, please note that specific legal regulations apply to custom technical services.
Right of Withdrawal
Customers located in the EU generally have a 14-day right of withdrawal for online purchases. This right of withdrawal expires as soon as we begin executing the ordered service, provided that you have expressly agreed to this and acknowledged that you lose your right of withdrawal once the service has started.
Cancellations Before Service Start
• Cancellation is possible until the start of the agreed work. In this case, a full refund will be issued. • Cancellation requests must be made in writing (e.g., by email) and confirmed by us.
After Service Start
• Once we have started to carry out the service (e.g., setup, programming, customization), refunds are excluded. • This also applies to partial services, as these are customized and individually provided services.
Defective Performance
If we are unable to provide the agreed service as ordered (e.g., due to our fault), we will offer, at your choice:
• a free correction of the service, or • a partial or full refund, depending on the extent of the unfulfilled service.
No Refunds For
• services that have already started or been fully completed, • custom or personalized programming, • missed appointments or lack of customer cooperation (e.g., failure to provide required information or data).
Contact
For questions or cancellation requests, please contact: 📧 [email protected]